Funeral Arts National Board Practice Exam

What document must a funeral director provide to consumers at the start of a discussion about funeral goods and services?

1. The GPL for retention and price list for reference only

2. A brochure about funeral services

3. A contract for services offered

4. Funeral pricing regulations

The correct answer is: The GPL for retention and price list for reference only

The correct document that a funeral director must provide to consumers at the start of a discussion about funeral goods and services is the General Price List (GPL) for retention. The GPL is a crucial document that outlines the prices for various funeral goods and services, ensuring that consumers have access to clear and transparent pricing information. This requirement is mandated by the Federal Trade Commission (FTC) under the Funeral Rule, which aims to protect consumers from deceptive practices and ensure they can make informed choices regarding funeral arrangements. Providing the GPL also establishes a clear understanding of costs involved, allowing consumers to compare pricing and services offered by different funeral homes. This document helps facilitate informed decision-making and fosters trust between consumers and funeral directors. While brochures about funeral services, contracts for services, and funeral pricing regulations may provide additional information, they do not fulfill the specific requirement of presenting a detailed price list at the outset of discussions. The GPL is the most direct and relevant tool for cost transparency, which is essential for consumer rights in the funeral industry.